- Deployment
- hosted
- Hq Country
- United States
- Hq City
- San Jose
- Ownership
- public
- Founded
- 2011
- Training Default
- never
- Residency Options
- United States, Europe, Australia, Brazil, Canada, India, Japan, Singapore
- Gov Access Exposure
- us-cloud-act
- Eu Ai Act Role
- deployer
- Certs
- ISO 27001, ISO 27701, SOC 2 Type II
- DPA available
- yes
- Retention Default
- Meeting summaries retained about 150 days by default and transcripts about 120 days, both admin-configurable. Day-counts are reported consistently by enterprise customers but were not located in a first-party Zoom page, hence inferred.
- Retention Exceptions
- Zoom-hosted Models Only (ZMO) keeps AI processing inside Zoom's own trust boundary in the account's region; the default for European-infrastructure customers is ZM+, which routes Customer Content to third-party models — Anthropic's disclosed processing location is the United States.
- Subprocessors
- Amazon Web Services, Anthropic, OpenAI, Cloudflare, Google, Microsoft
- Subprocessor Count
- 6
- Transfer Mechanism
- sccs
- Eu Procurement Ready
- conditional
- Eu Procurement Reason
- Zoom offers the strongest sovereign option in this category — ZMO runs Zoom-hosted models in the account's own region inside Zoom's trust boundary, and European infrastructure exists. But ZMO is not the default: European-infrastructure customers get ZM+, which sends Customer Content to third-party models processing in the United States, and switching to ZMO requires contacting Zoom support.
- Training Claim Basis
- stated
- Training Confidence
- high
- Residency Claim Basis
- stated
- Residency Confidence
- high
- Retention Claim Basis
- inferred
- Retention Confidence
- medium
- Subprocessors Claim Basis
- stated
- Subprocessors Confidence
- high
- Residency Class
- eu-selectable
- Portability / Exit Path
- proprietary-only
- Subprocessor Jurisdiction
- non-eu
- Underlying model providers
- Zoom, Anthropic, OpenAI
