- Deployment
- hosted
- Hq Country
- Germany
- Hq City
- Berlin
- Ownership
- private
- Founded
- 2020
- Training Default
- never
- Residency Options
- storage in the EU (Google Cloud Germany, Hetzner Germany and Finland, Wasabi Germany), AI processing location selectable per account: Europe or United States
- Gov Access Exposure
- mixed
- Eu Ai Act Role
- deployer
- Certs
- SOC 2 Type II
- DPA available
- yes
- Retention Default
- Storage is European by default: Google Cloud data centres in Germany, Wasabi in Germany, Hetzner in Germany and Finland, with the database in a Google VPC behind restricted security groups. The training clause is explicit and covers third parties: customer content is not used to train, fine-tune or improve foundation or generative models for tldx Solutions GmbH "or any third party".
- Retention Exceptions
- The exception is the whole point of this row. "All our services are hosted in Europe (within the European Economic Area) with the exception of part of our service involving artificial intelligence, depending on your choice of hosting location" — the AI region is an account preference, Europe or the United States. Storage in Germany does not settle where the transcript is processed; a setting does.
- Subprocessors
- Google Cloud, Hetzner, Wasabi (hosting and storage), Anthropic and Google Vertex (AI), Stripe, Mixpanel, Cloudflare, Sentry, Intercom, CustomerIO, Slack, Deel, HubSpot, Paragon
- Subprocessor Count
- 15
- Transfer Mechanism
- sccs
- Eu Procurement Ready
- conditional
- Eu Procurement Reason
- A German controller — Tldx Solutions GmbH, with the BfDI named as its lead supervisory authority — storing recordings in German and Finnish data centres, publishing its sub-processors by category with the vendors named, and committing in writing that customer content trains nothing, its own models or anyone else's. It scores below the other European rows for one reason: the AI processing location is a per-account setting offering Europe or the United States, so EU processing is a configuration the buyer has to get right rather than a property of the service. That is precisely the distinction this registry published as an argument in its own right, and applying it to a vendor we otherwise like is the test of whether it was meant. Procure with the account preference set to Europe and confirmed in writing.
- Training Claim Basis
- stated
- Training Confidence
- high
- Residency Claim Basis
- stated
- Residency Confidence
- high
- Retention Claim Basis
- stated
- Retention Confidence
- medium
- Subprocessors Claim Basis
- stated
- Subprocessors Confidence
- high
- Residency Class
- eu-selectable
- Portability / Exit Path
- proprietary-only
- Subprocessor Jurisdiction
- mixed
- Underlying model providers
- Anthropic via Google Cloud Vertex AI, Google Vertex
