- Deployment
- hosted
- Hq Country
- United States
- Hq City
- San Francisco
- Ownership
- public
- Founded
- 1999
- Training Default
- never
- Residency Options
- United States, Germany, France, Sweden, Ireland (edge), and other selectable regions
- Gov Access Exposure
- us-cloud-act
- Eu Ai Act Role
- deployer
- Certs
- ISO 42001, ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 Type II, SOC 3
- DPA available
- yes
- Zero Retention Available
- Yes
- Retention Default
- LLMs retain nothing once a request is processed. AI-generated content that lands in Slack (summaries, canvases) is retained under the organisation's own Slack data-retention settings.
- Retention Exceptions
- Customers may select a data region, but Salesforce states certain Customer Data may be stored outside it; Germany/Sweden/Switzerland regions are backed up into France or Germany.
- Subprocessors
- Amazon Web Services, Inc.
- Subprocessor Count
- 1
- Transfer Mechanism
- sccs
- Eu Procurement Ready
- conditional
- Eu Procurement Reason
- Strong architectural posture: LLMs run inside Slack's own AWS trust boundary, model vendors get no access to Customer Data, and nothing is retained after inference. EU regions are selectable. Conditional because the sole subprocessor of record is a US entity (AWS Inc.), certain Customer Data may fall outside the selected region, and Slack does not name which model vendors it uses.
- Training Claim Basis
- stated
- Training Confidence
- high
- Residency Claim Basis
- stated
- Residency Confidence
- high
- Retention Claim Basis
- stated
- Retention Confidence
- high
- Subprocessors Claim Basis
- stated
- Subprocessors Confidence
- high
- Residency Class
- eu-selectable
- Portability / Exit Path
- proprietary-only
- Subprocessor Jurisdiction
- non-eu
- Underlying model providers
- undisclosed
