- Deployment
- hosted
- Hq Country
- United States
- Hq City
- Palo Alto
- Ownership
- private
- Founded
- 2019
- Training Default
- never
- Residency Options
- United States (us-central1, default), Netherlands (europe-west4), Taiwan (asia-east1), Brazil (southamerica-northeast1), Canada (northamerica-northeast1), Customer's own GCP or AWS account (Customer Hosted)
- Gov Access Exposure
- us-cloud-act
- Eu Ai Act Role
- deployer
- Certs
- ISO 42001, ISO 27001, SOC 2 Type II, HIPAA
- DPA available
- yes
- Zero Retention Available
- Yes
- Self Host Option
- Yes
- Retention Default
- Glean builds and holds a persistent index and knowledge graph of connected content inside a single-tenant environment for the life of the subscription — retention is the product, not an incident of it. Glean's published retention policy is generic ('only as long as necessary'); the specific window is contractual.
- Retention Exceptions
- Zero-retention agreements are in place with every model provider, so the LLM layer stores nothing. Customer Hosted deployments keep the index inside the customer's own GCP or AWS account. A wholly-owned Indian affiliate, Glean Search Technologies India Private Limited, holds remote access to customer environments for support, security and debugging.
- Subprocessors
- Amazon Web Services, Inc., Google LLC, Microsoft Corporation, OpenAI OpCo, LLC, Anthropic PBC, Groq, Inc., Fireworks.ai, Inc., Baseten Labs, Inc., Modal Labs, Inc., Snowflake, Inc., Palo Alto Networks, Inc., Brave Software, Inc., Deepgram, Inc., Exa Labs, Inc., Intercom, Inc., Twilio Inc., Salesforce Inc., Slack Technologies, LLC, Zendesk, Inc., SendGrid, Inc.
- Subprocessor Count
- 20
- Transfer Mechanism
- sccs+dpf
- Eu Procurement Ready
- conditional
- Eu Procurement Reason
- Glean publishes the most complete sub-processor disclosure in this category — 20 named entities with purpose and location, plus a named Indian support affiliate with remote access — and every single location is the United States. It offers a real Customer Hosted deployment inside the customer's own GCP or AWS account with full data-residency guarantees, and an EMEA region (Netherlands, europe-west4) for the SaaS product. But the documented default region for Glean-hosted tenants is us-central1 in North America; EU hosting is something you have to ask for.
- Last Policy Change
- 2026-07-28T00:00:00.000Z
- Change Summary
- Sub-processor list updated to add Deepgram, Inc. (speech-to-text, United States), following earlier additions of Baseten Labs and Modal Labs as LLM providers. All 20 disclosed sub-processors are located in the United States.
- Prior Value
- Sub-processor list without Deepgram, Baseten or Modal.
- Training Claim Basis
- stated
- Training Confidence
- high
- Residency Claim Basis
- stated
- Residency Confidence
- high
- Retention Claim Basis
- stated
- Retention Confidence
- medium
- Subprocessors Claim Basis
- stated
- Subprocessors Confidence
- high
- Residency Class
- eu-selectable
- Portability / Exit Path
- proprietary-only
- Subprocessor Jurisdiction
- non-eu
- Underlying model providers
- OpenAI, Google, Anthropic, Amazon, Glean, Groq, Fireworks AI, Baseten, Modal
